FAQs - PROSHOP ROYAL

General

What is Proshoproyal? +

Proshoproyal is a wholesale platform offering high-quality electronics to businesses at competitive prices.

Which brands do you offer? +

We offer a wide range of top electronic brands.

What product categories are available? +

Our categories include smartphones, tablets, video game consoles, and more.

Where is the company located? +

Our main office is located at 7500 NW 25TH ST UNIT 13, MIAMI, FL 33122-1700 United States.

How can I contact the company? +

You can reach us via email at sales@proshoproyal.net or call us at +3052394683.

What are the company’s operating hours? +

Our operating hours are Hours: Monday to Friday: 9:00 AM – 4:00 PM.

FAQs - PROSHOP ROYAL

ABOUT PROSHOPROYAL.COM

What’s new on the Proshoproyal website? +

Stay updated with the latest features, products, and enhancements on our website. Visit the homepage or check our about section for more information.

I’ve registered—what are the next steps? +

After registration, log in to access our full catalog, view exclusive offers, and place orders. You may also reach out to our support team for guidance.

Why can’t I view product prices or available quantities? +

Prices and quantities are available to registered users only. Please ensure you’re logged in, or contact support if you still encounter issues.

How can I learn more about the annual client information update? +

We perform annual updates to ensure the accuracy of client information. Contact our support team for details on how to update your profile and preferences.

FAQs - SALES

SALES

How can I place an order? +

You can place an order directly through our website by selecting your products and following the checkout process.

What payment options are available? +

We accept various payment methods, including credit cards, debit cards, and bank transfers.

Do you accept credit card payments? +

Yes, we do accept credit card payments for all orders placed on our website.

Are there any alternative credit options? +

Yes, we offer alternative credit options. Please contact our customer service for more information.

How can I apply for a credit line, and what steps should I take to request an extension? +

You can apply for a credit line by filling out our application form on the website. To request an extension, please contact our support team.

What is your warranty policy? +

Our warranty policy covers defects in materials and workmanship for a specified period. Please refer to our warranty section for detailed information.

If I cancel an order, will I receive a full refund? +

Yes, if you cancel your order before it has been shipped, you will receive a full refund.

Do you offer international shipping? +

No, Currently we are shipping only in USA.

What incoterms do you use for shipping goods? +

We primarily use Incoterms such as FOB, CIF, and EXW for shipping. Please refer to our shipping policy for more details.

Do you provide accounts receivable statements or dunning letters? +

Yes, we generate accounts receivable statements and can provide dunning letters upon request.

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